The professionals at Oceanside Restoration understand that confusion during times of crisis typically makes matters seem worse than they appear, which is why we have put together a collection of questions and answers that may help to deal with such adversity.
Frequently Asked Questions
General FAQs
Contact Oceanside Restoration immediately so you know help is on the way. Report the damage to your insurance agent and tell them that Oceanside Restoration is responding. We are on the list of every local agency, and they will recognize our name. If you call your agent outside of regular business, they will direct you to a call center with 24-hour assistance to report your claim. Insurance companies insist that you, the homeowner, do everything in your power to mitigate the situation thus, having us respond immediately is critical.
Coverage depends on your policies underwriting. We can give you advice based on our past experience, but we need to confirm coverage with your insurance company.
Your first point of contact is your insurance agent or company who sold you your policy. The next person involved is the insurance adjuster. They will visit your home and work with Oceanside to approve the necessary repairs based on your policy. The third party involved would be Oceanside, the restoration company you hired, who will assist you by working with all the parties involved to restore your property.
Oceanside will ask you to sign an authorization. The form allows us to begin working on your damage immediately.
Yes, Oceanside Restoration holds Home Improvement and Construction Supervisor licenses in the Commonwealth of Massachusetts and has been in business for over 50 years. All of our employees are covered by insurance.
No. The insurance company can recommend you use someone where they have had good results, though you can decide on a contractor of your choice. Just be sure the scope of work is agreed upon with your insurance company and contractor.
The turn-around time for your restoration services depends on the type and size of the loss. Please contact our office to provide information on your loss and we will calculate our best estimation of the time needed to complete the job.
Yes, we work with all insurance companies and deal directly with your adjuster and/or insurance company to agree upon the scope and price of work.
Yes! We will work with you to rebuild your home any way you want. Many of our customers take this opportunity to make improvements to their home while the house is under repair. We extend our discounted builders pricing to you on upgrades of materials for your home.
The check will need to be sent to your mortgage company for endorsement. We will work with your mortgage company and provide them with the necessary claim documents so they can process the insurance payment. Depending on the insurance payment amount and damages, your mortgage company will either issue full payment or in stages.
SMOKE & FIRE DAMAGE FAQS
If you haven’t already, contact your agent or insurance company and let them know that your property has suffered from a fire and that you have Oceanside Restoration on their way. Upon arrival, we will inspect the damage and implement temporary solutions to protect your home or business from further damage. We work with your insurance company and adjuster throughout the restoration process, to get your home or business back to a pre-loss condition as soon as possible.
Fire and smoke damage require a highly specialized process to be returned to pre-fire conditions. Methods for each smoke or fire damage restoration in homes or businesses vary. Oceanside Restoration are experts in fire damage restoration and will do what it takes to bring your property back to its original state or better.
Water damage faqs
First, stop the source of water if you can do so safely, then call Oceanside Restoration immediately! Oceanside Restoration is available 24/7 and can be at your home or business within a couple of hours to remove all standing water and begin the drying process.
Contact us now at 508-771-3110 or toll-free 800-464-3318.
One of the biggest issues with water damage is the effect on floors and carpet. Oceanside Restoration understands these issues, and that’s why we try to get to your home or business as soon as possible – to prevent further damage to your flooring and facilitate the repair process. For carpeted areas and depending on the type of water damage that is present, you can expect the padding to be removed immediately as we try to salvage your carpet. For wood floors, tile, and laminate flooring, depending on the material, these flooring will be either dried in place or removed.
Lingering odors are normal during the drying process but will disappear after the structure is completely dry.
Depending on how much standing water is present, it may take 3-5 days to completely dry the structure - sometimes even longer.
Even though the walls or floor appear to be dry, the only way to detect the moisture content is by utilizing water detection instruments such as moisture meters. Our technicians take moisture readings at your home or business and will let you know when your structure is completely dry.